Amazon Area Manager Practice Test

Which approach does the speaker emphasize when dealing with low-performing associates?

1. Immediate termination

2. Scheduling a meeting and active listening

3. Providing no feedback

4. Reassigning to different tasks without discussion

The correct answer is: Scheduling a meeting and active listening

The approach of scheduling a meeting and active listening is highlighted as the most effective strategy when dealing with low-performing associates. This method allows for a constructive dialogue where the manager can better understand the challenges the associate is facing. Active listening fosters a supportive environment, encouraging associates to express their concerns, motivations, or any obstacles that may be hindering their performance. Through this interaction, the manager can identify specific areas of improvement, offer tailored support, and collaboratively set goals for performance enhancement. This approach not only increases the associate’s engagement but also demonstrates the manager's commitment to their development and success within the team. By addressing performance issues in a thoughtful and empathetic manner, the likelihood of positive change is significantly increased, benefiting both the associate and the organization.